Privacy & Cookies Policy

Effective Date: 18/08/2025

At Macdal Electrical Services, we value your trust. This Privacy & Cookies Policy explains how we collect, use, and protect your personal information, and how we use cookies when you visit our website.

1. Who We Are

We are Macdal Electrical Services, based in Perth, Scotland, providing professional electrical services to homes and businesses.
If you have any questions about this Policy or how we handle your information, you can contact us at:
info@macdalelectrical.co.uk
01738 509000

2. Information We Collect

We only collect information that helps us deliver our services properly. This may include:

• Details you provide directly: your name, phone number, email address, and property details when you complete a contact form, request a call back, or book a service.
• Technical details: IP address, browser type, and how you use our website (collected through cookies and analytics).
• Service-related information: details needed to issue invoices, arrange appointments, or provide ongoing support.

3. How We Use Your Information

• Respond to your enquiries and provide quotes.
• Deliver electrical services and manage appointments.
• Send updates, safety reminders, or marketing emails (only if you’ve given us consent).
• Improve our website and services by analysing visitor behaviour.
• Comply with legal or regulatory requirements.

We will never sell your information.

4. Sharing Your Information

We keep your details private. The only time we share your information is with trusted providers who help us run our business, such as:

• Payment processors.
• Email marketing platforms (like Mailchimp).
• Website analytics tools (like Google Analytics).

These providers are required to keep your information safe and comply with data protection law.

5. Data Security & Retention

We take data protection seriously. Our website uses SSL encryption and we restrict access to your data to only those who need it.
We only keep your information for as long as necessary—usually for the duration of the service and a reasonable period afterwards for legal, tax, or warranty purposes.

6. Your Rights (Under GDPR/UK GDPR)

You have full control over your data. You can:

• Ask for a copy of the information we hold about you.
• Request corrections if something is wrong.
• Ask us to delete your information.
• Withdraw consent for marketing at any time.

To make a request, simply email us at info@macdalelectrical.co.uk.

7. Third-Party Links

Sometimes we link to other websites (for example, industry bodies or suppliers). Please note we are not responsible for how those sites handle your data.

8. Children’s Privacy

Our services are designed for homeowners, landlords, and businesses. We do not work directly with children and we do not knowingly collect personal information from anyone under 16.
If you believe a child has given us their details, please contact us and we will remove the information straight away.

9. Cookies Policy

Like most websites, we use cookies to make sure our site works properly, to improve your browsing experience, and to understand how visitors use our site.

What Are Cookies?

Cookies are small text files stored on your device when you visit a website. They don’t give us access to your device, but they help the site remember your preferences and improve how it works.

Types of Cookies We Use

• Essential cookies – keep the site running properly (e.g., security and navigation).
• Performance & analytics cookies – help us understand how people use our site (Google Analytics).
• Functionality cookies – remember preferences like partially filled-in forms.
• Advertising cookies – we currently do not use these.

Third-Party Cookies

Some cookies may come from trusted third parties we work with, such as:
Google Analytics – to understand how our site is used.
Mailchimp – for managing email sign-ups.

Managing Cookies

• When you first visit our site, you’ll see a cookie banner asking for your consent.
• You can also change cookie settings in your browser (Chrome, Safari, Firefox, Edge).
• Delete cookies already stored on your device.
• Opt out of Google Analytics via Google’s opt-out tool.

Please note: some parts of the site may not function properly without cookies.

10. Changes to This Policy

We may update this Privacy & Cookies Policy from time to time. The latest version will always be available on this page, with the effective date shown at the top.

11. Contact Us

If you have any questions about this Privacy & Cookies Policy or how we handle your data, please get in touch:

📧 info@macdalelectrical.co.uk

📞 01738 509000

Macdal Electrical Services – safe, reliable, and transparent with your data.